The Clinical Systems Specialist is responsible for providing support to internal end users for the Clinical Systems including training, troubleshooting, reporting, and managing user access.

This role will be perfect for you if:

• You have experience as an advanced user (super-user, power-user) of Clinical Systems as part of an operational role.
• You are “tech savvy” and enjoy leveraging technology to help attain operational and organizational goals.
• You can work autonomously and in collaboration with others to deliver results.

RESPONSIBILITIES

• Manage and support the Clinical Systems, including system set-up, maintenance, support, training, testing, and documentation;
• Manage user access to the system;
• Program reports and dashboards;
• Assess the training needs of end users and design effective training materials and techniques for individuals with different levels of computer literacy;
• Conduct software application trainings to end users;
• Research, interpret, explain and apply information from computer software technical manuals and guides, videos and online materials;
• Develop an in-depth understanding of operational workflows in order to develop and implement system processes;
• Support end users by providing technical support, troubleshooting and identifying opportunities for system improvements;
• Communicate with vendor for system support, development, improvement, and maintenance;
• Respond to client audits and questions;
• Prepare, execute, and document all aspects of Validation Testing for the system;
• Provide routine or ad-hoc reports to executives;
• Manage system selection and implementation, if necessary;
• Actively collaborate with other Department/Teams to integrate processes/systems;
• Review billing requests from Vendors.

IDEAL PROFILE

Education 

• Bachelor of Computer Science or related field
• A Master will be considered an asset

Experience 

• 3-5 years of relevant experience working in a CRO, pharmaceutical or biotechnology company

Knowledge and skills

• Proven expertise working with Sharepoint (support, configuration, and programming);
• Excellent knowledge of the Microsoft Office Suite;
• Good knowledge of MS SQL for query design;
• Good knowledge of MS Reporting Services;
• Good knowledge of Sharepoint Designer;
• Good understanding of working in a controlled and validated environment;
• Ability to develop training material and conduct training sessions for end users;
• Excellent oral and written English skills;
• Good organizational and prioritization skills;
• Ability to work in a fast-paced environment;
• Meticulous attention to detail and accuracy;
• Ability to troubleshoot and resolve issues effectively;
• Ability to work in a team environment and establish good relationships with colleagues.
• Good knowledge of good clinical practices, GxP, and applicable Health Canada and Food and Drug Administration (FDA) regulations/guidelines.

OUR COMPANY 

The work environment

At Innovaderm, you will work with brilliant and driven colleagues. Our values are collaboration, innovation, reliability and responsiveness. We offer a stimulating work environment and attractive advancement opportunities. 

As a Project Coordinator, you will be eligible for the following perks: 

• Flexible schedule
• Vacation
• Home-based position
• Ongoing learning and development

About Innovaderm

Innovaderm is a contract research organization (CRO) specialized in dermatology. Since its beginnings in 2000, our organization has benefited from a solid reputation for the quality of its research and services exceeding the expectations of its clients. Based in Montreal, Innovaderm continues to grow and expand in North America and Europe.

Innovaderm is committed to providing equitable treatment and equal opportunity to all individuals. As such, Innovaderm will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request. 

Innovaderm only accepts applicants who can legally work in India.