IT Technician, Level 1

The IT Technician is the first line of support for internal IT requests and is responsible for the preparation of IT assets following internal standards.




More specifically, the IT Technician Level 1 will:


  • Provide Level 1 support to company employees locally and remotely and distribute other IT requests;
  • Install computers and its software components;
  • Write and maintain technical documentation;
  • Maintain AD accounts, mailboxes, software accounts;
  • Maintain the inventory of computer equipment;
  • All other related tasks.



  • Collegial degree in computer science or related field. Equivalent experience will be also considered;
  • Knowledge of Windows 10, Microsoft Office 365;
  • Good attention to details and organizational skills;
  • Be autonomous and resourceful;
  • Be user/customer service oriented (ensure user satisfaction);
  • Enjoy working with the public;
  • Ability to troubleshoot and resolve issues effectively;
  • Bilingualism (French, English);




The work environment


At Innovaderm, you will work with brilliant and driven colleagues. Our values are integrity, commitment and teamwork. We offer a stimulating work environment and attractive advancement opportunities. 

As an IT Technician, you will be eligible to the following perks: 

  • Flexible work schedule;
  • Permanent full-time position;
  • Complete benefits (medical, dental, vision, RRSP, vacation, personal days, virtual medical clinic, public transportation rebates, social activities);
  • Offices near public transportation (Sherbrooke metro station or Saint-Laurent metro station);
  • Ongoing learning and development.


About Innovaderm


Innovaderm is a contract research organization (CRO) specialized in dermatology. Since its beginnings in 1999, our organization has benefited from a solid reputation for the quality of its research and services exceeding the expectations of its clients. Based in Montreal, Innovaderm continues to grow and expand in North America.



We thank you for your application and please note that only those selected for an interview will be contacted.


Innovaderm only accepts applicants with a work permit for Canada.



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