The Senior Manage, Patient Recruitment leads the team in improving overall patient recruitment and retention. He oversees the activities of the Patient Recruitment Strategist(s) and Coordinator(s) to ensure appropriate support is provided to the study teams for recruitment strategies. In this role, the Patient Recruitment Senior Manager will be the primary contact to the Project Manager for the management, execution and timely delivery of tactics for patient and site-facing initiatives in support of a clinical trial. He tracks enrollment, prepares reports for senior management including suggestions for contingency plans for studies that are not meeting recruitment objectives. The Senior Manager, Patient Recruitment will ensure executed strategies meet sponsor compliance guidelines and are delivered on time and within budget. He is also responsible for maintaining the library of tools, strategies and quality standards for effective strategy development, for determining strategic goals and objectives for Patient Recruitment and ensuring alignment with senior management priorities and for leading strategic initiatives and working with leadership across functional groups to develop implementation plans.

This role is perfect for you if you have:

• Experience in Dermatology and/or patient recruitment
• Strong organizational, communication, problem-solving and multi-tasking skills
• Excellent Leadership skills

RESPONSIBILITIES

More specifically, the Senior Manager, Patient Recruitment must:

• Prepare and present patient recruitment strategies options and recruitment models for proposals, bid defense meetings and study kick-off meetings
• Develop the project level and site level recruitment strategy plans
• Work collaboratively with internal teams to develop, operationalize, and implement best-in-class strategies for customers to meet recruitment goals or increase productivity at lower-performing sites
• Lead development of new solutions for recruitment and retention for use by other project teams
• Provide senior oversight across programs with internal and client teams
•  Manage staff by planning for resourcing, including hiring, on-boarding, training, reviewing performance and guiding professional development
• Outline, delegate and supervise the work for the Patient Recruitment team and evaluate workload, quality and budget metrics through regular review and reporting of findings
• Ensure quality and regulatory appropriateness and acceptance of all offerings and programs
• Lead departmental quality and process improvement initiatives
• Oversee the development of the Site Recruitment plan study template and ensure customization of the plan with each site
• Ensure enrolment and advertising data is up to date and escalate to the Project Manager when recruitment is at risk
• Act as a consultant with the project team to propose strategies for meeting timelines
• Assist the Project Manager on client’s request for recruitment
• Interact directly with client to establish and gain client input on recruitment strategies and budgets, as applicable
• Inform and train project teams on recruitment strategy in collaboration with the Project Manager
• Ensure IRB submission of global advertisement is completed and approved
• When applicable, offer guidance to sites on ways to achieve their recruitment target using their advertisement budget
• Manage project recruitment budgets and invoicing in collaboration with the Project Manager
• Act as primary liaison with Patient Advocacy Groups and Physician Network Groups
• Create/oversee creation of a study enrolment tracker with recruitment projections using CTMS or other systems/trackers
• Perform data analytics such as monitoring, compiling and analyzing web, email, and social networking analytics to assess recruitment strategies efficacy and identifies changes and improvements if needed
• Ensure the Marketing Department has received all information and support from the Patient Recruitment team to create and execute the advertisement campaigns
• Ensure that all project relevant documentation is sent for filing in eTMF and archiving
• Manage recruitment vendors qualifications, proposal review and contract negotiation, in collaboration with Project Manager and Quality Assurance and recommend qualification of new vendors as required
• Monitor the progression of subject enrolment to ensure the target can be achieved and propose improvements in recruitment strategies, as necessary, in collaboration with the Project Manager and/or clinical teams
• Supervise or create recruitment models based on information obtained during feasibility, site initiation, actual recruitment performance
• Work with the Site Selection and Contracts team to obtain recruitment projections from sites post activation to forecast Last Patient In or propose new strategies for recruitment which may include increasing sites, adding additional advertisement initiatives, physician outreach, etc.

IDEAL PROFILE

Education

• Bachelor’s degree in a scientific or health-related discipline or in a field relevant to clinical research
• Specialized graduate diploma in drug development is an asset

Experience

• Minimum of 3 years relevant experience in global patient recruitment in clinical research and in the biotechnology, pharmaceutical, and/or CRO industry

Skills and knowledge

• Proficiency in English (written and oral) is required
• Bilingual French and English or fluency in another European or Asian language is an asset
• Excellent knowledge and competency in Word, Excel, and Power Point
• Ability to prioritize multiple assignments to meet deadlines
• Attention to detail
• Quick learner, good adaptability and versatile
• Strong organizational, communication, problem-solving and multi-tasking skills
• Good knowledge of good clinical practices, and applicable Health Canada and Food and Drug Administration (FDA) regulations/guidelines

OUR COMPANY

The work environment

At Innovaderm, you will work with brilliant and driven colleagues. Our values are collaboration, innovation, reliability and responsiveness. We offer a stimulating work environment and attractive advancement opportunities. 

In this position, you will be eligible for the following perks: 

• Flexible work schedule
• Permanent full-time position
• Complete benefits (medical, dental, vision, RRSP, vacation, personal days, virtual medical clinic, public transportation rebates, social activities)
• Offices near public transportation (Sherbrooke metro station or Saint-Laurent metro station)
• Possibility of working from home in accordance with company policies and public health directives
• Ongoing learning and development

 About Innovaderm

Innovaderm is a contract research organization (CRO) specialized in dermatology. Since its beginnings in 2000, our organization has benefited from a solid reputation for the quality of its research and services exceeding the expectations of its clients. Based in Montreal, Innovaderm continues to grow and expand in North America and Europe. 

Innovaderm is committed to providing equitable treatment and equal opportunity to all individuals. As such, Innovaderm will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.

Innovaderm only accepts applicants who can legally work in Canada.