Senior Manager, Vendor management

The Senior Manager, Vendor Management, is a member of the project management and study start up team. This person oversees the resources responsible for contracting and management of external suppliers such as central laboratory, cardiac safety, IRT, eCOA, spirometry, photography, ancillary suppliers, decentralized clinical trial suppliers, and IP management and depots. This role is involved in shaping and supporting the strategic management of external suppliers and project set up.
This role will be perfect for you if:
  • You have experience working with vendors and you are knowledgeable about clinical research projects.
  • You want to advance your career with a Canadian-owned CRO with an increasingly global reach.
  • You have team management experience.
More specifically, the Senior Manager, Vendor Management:
  • Oversees vendor management resources responsible for vendor selection and set up.
  • Oversees the management of external suppliers supporting clinical trials.
  • Defines and communicates best practices for clinical vendor management, improving continuously on existing practices.
  • Manages ongoing relationships with key suppliers, creating strategic partnerships as required.
  • Collaborates with Project Managers and Business Development to identify, qualify, select suppliers for specific clinical trials.
  • Obtains price quotations from vendors to support proposals and bid defenses.
  • Negotiates with agreements with preferred suppliers for volume discounts and standard turnaround times for study start.
  • Ensures that vendor management resources plan clinical supplier management activities to meet study timelines.
  • May be responsible for Set up and manage suppliers for specific projects depending on resource and workload.
  • Ensures vendor management resources implement timely global supplier set up by completing or following-up on related activities and documentation (study specification, request for proposal, supplier selection documents)
  • Enables good communication between the Innovaderm project teams and suppliers at all times during the project.
  • Ensures processes are in place to allow changes to protocol, allocation or other study designs are consistently shared and incorporated into supplier budgets, timelines, and specifications.
  • Creates and delivers training for Innovaderm team members and suppliers as required.
  • For select studies, may perform testing and validation (User Acceptance Testing) to ensure final system programming meets service requirements.
  • Establishes, tracks and reports to upper management supplier Key Performance Indicators (KPIs) monthly or as requested.
  • Documents and escalates performance issues that could pose a risk to Innovaderm, the sponsor, trial participants or any other stakeholder in a timely manner.
  • Manages vendor performance issues escalated by study teams and vendor management resources.
  • Engages in corrective action discussions with vendors to ensure prompt resolution to escalated issues.
  • Evaluates, documents, tracks and manages performance and oversight of Suppliers with input from project teams using appropriate tools.
  • Performs routine vendor performance evaluations and generates annual vendor performance assessments.
  • Researches and recommends new vendors to be qualified to ensure that Innovaderm has service provides that match size, complexity, and scope of awarded studies.
  • Writes guidance documents and SOPs related to vendor qualification, vendor selection, vendor performance, and vendor management.
  • Interviews and hires candidates for vendor management positions.
  • Assigns vendor management resources to awarded studies and bid proposals as needed.
  • Manages vendor management resources to ensure quality service is provided to study teams.
  • Participates at bid defenses, capability presentations, and project kick off meetings as needed.



  • Bachelor’s degree in a field relevant to clinical research.


  • At least 5 years of experience in clinical trial management including significant experience related to management and set up of clinical suppliers for multicenter randomized clinical trials.
  • At least 2 years line management experience.
  • Experience in clinical trial project management, vendor set up, or clinical monitoring is an asset

Knowledge and skills

  • Knowledge of IRT, central lab, ancillary supplier, photography vendor, IP management and drug depot set up
  • Knowledge of import license requirements for clinical supplies shipments to or from EU and APAC regions
  • Knowledge of applicable Health Canada, US Food and Drug Administration (FDA), and EMA requirements that impact on vendor selection and set up for global clinical trials
  • Excellent verbal and written skills in English, French is an asset.
  • Ability to work under pressure and meet deadlines.
  • Ability to work in a team environment and establish good relationships with internal and external stakeholders.
  • Ability to successfully manage as well as negotiate vendor contracts and budgets

The work environment
  At Innovaderm, you will work with brilliant and driven colleagues. Our values are collaboration, innovation, reliability and responsiveness. We offer a stimulating work environment and attractive advancement opportunities.   In this position, you will be eligible for the following perks:
  • Flexible work schedule
  • Permanent full-time position
  • Complete benefits (medical, dental, vision, RRSP, vacation, personal days, virtual medical clinic, public transportation rebates, social activities)
  • Offices near public transportation (Sherbrooke metro station or Saint-Laurent metro station)
  • Possibility of working from home in accordance with company policies and public health directives
  • Ongoing learning and development

About Innovaderm

  Innovaderm is a contract research organization (CRO) specialized in dermatology. Since its beginnings in 2000, our organization has benefited from a solid reputation for the quality of its research and services exceeding the expectations of its clients. Based in Montreal, Innovaderm continues to grow and expand in North America and Europe.
Innovaderm is committed to providing equitable treatment and equal opportunity to all individuals. As such, Innovaderm will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request. Innovaderm only accepts applicants who can legally work in Canada.

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