Clinical Systems (CTMS) Specialist

The Clinical Systems Specialist works closely with operational teams to optimize the utilization of the Clinical Trial Management System (CTMS).

This person is responsible for providing support to internal end users including training, troubleshooting, reporting, and managing user access.


This role will be perfect for you if:


  • You have experience as an advanced user (super-user, power-user) of a Clinical Trial Management System (CTMS) as part of an operational role (clinical monitoring, clinical project management).
  • You are “tech savvy” and enjoy leveraging technology to help attain operational and organizational goals.
  • You can work autonomously and in collaboration with others to deliver results.




  • Manage and support the Clinical Trial Management System (CTMS), including system set-up, maintenance, support, training, testing, and documentation;
  • Manage user access to the system;
  • Build reports and dashboards;
  • Assess the training needs of end users and design effective training materials and techniques for individuals with different levels of computer literacy;
  • Conduct software application trainings to end users;
  • Research, interpret, explain and apply information from computer software technical manuals and guides, videos and online materials;
  • Develop an in-depth understanding of operational workflows in order to develop and implement system processes;
  • Support end users by providing technical support, troubleshooting and identifying opportunities for system improvements;
  • Communicate with vendor for system support, development, improvement, and maintenance;
  • Respond to client audits and questions;
  • Prepare, execute, and document all aspects of Validation Testing for the system in collaboration with the Computerized System Validation Manager;
  • Provide routine or ad-hoc reports to executives;
  • Collaborate with other Department/Teams to integrate processes and systems;
  • Review billing requests from Vendors.
  • Participate in special projects related to clinical systems as required (i.e. system selection, system implementation)






  • Post-secondary education


  • 3 years of relevant experience working in a CRO, pharmaceutical or biotechnology company

Knowledge and skills


  • Excellent knowledge of multi-site clinical trials processes
  • Excellent knowledge of the Microsoft Office Suite
  • Knowledge and understanding of regulations and controls as it pertains to the life sciences industry
  • Ability to develop training material and deliver training sessions for end users
  • Excellent oral and written abilities in English, French represents a significant asset
  • Strong organizational and prioritization skills
  • Ability to troubleshoot and resolve issues effectively
  • Ability to work in a team environment and establish good relationships with colleagues
  • Experience working with, or interest in learning, Sharepoint / Sharepoint Designer (support, configuration, and basic programming)



The work environment

At Innovaderm, you will work with brilliant and driven colleagues. Our values are collaboration, innovation, reliability and responsiveness. We offer a stimulating work environment and attractive advancement opportunities.

As a Clinical Systems Specialist you will be eligible for the following perks:

  • Permanent full-time position
  • Complete benefits (medical, dental, vision, RRSP, vacation, personal days, virtual medical clinic, public transportation rebates, social activities)
  • Offices near public transportation (Sherbrooke metro station or Saint-Laurent metro station)
  • Possibility of working from home in accordance with company policies and public health directives
  • Ongoing learning and development


About Innovaderm

Innovaderm is a contract research organization (CRO) specialized in dermatology. Since its beginnings in 2000, our organization has benefited from a solid reputation for the quality of its research and services exceeding the expectations of its clients. Based in Montreal, Innovaderm continues to grow and expand in North America and Europe.


Note that Innovaderm only accepts applicants with a valid work permit for the location of the position.


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